Returns & complaints in Chinese 退换货
tuìhuàn huò
What if something goes wrong? 15 essential returns & complaints words in Mandarin Chinese, with pinyin and English. Open it in the app to hear each word, tick off the ones you know and turn them into flashcards.
| Chinese | Pinyin | English |
|---|---|---|
| 退货 | tuì huò | to return goods |
| 换货 | huàn huò | to exchange |
| 退款 | tuì kuǎn | refund |
| 质量问题 | zhì liàng wèn tí | quality problem |
| 坏的 | huài de | broken; faulty |
| 小票 | xiǎo piào | receipt |
| 投诉 | tóu sù | to complain |
| 经理 | jīng lǐ | manager |
| 不满意 | bù mǎn yì | not satisfied |
| 道歉 | dào qiàn | to apologise |
| 解决 | jiě jué | to resolve |
| 赔 | péi | to compensate |
| 保修期 | bǎo xiū qī | warranty period |
| 七天无理由 | qī tiān wú lǐ yóu | 7-day no-reason return |
| 发错了 | fā cuò le | sent the wrong item |
Example sentences
- 这件衣服可以退货吗？Can I return this item?
- 这件太小了，可以换货吗？This is too small, can I exchange it?
- 什么时候能退款？When can I get a refund?
- 这个有质量问题。There's a quality problem with this.
- 收到的时候就是坏的。It was already broken when it arrived.
- 请带好小票。Please bring your receipt.
- 我要投诉。I want to make a complaint.
- 我想找你们经理。I'd like to speak to your manager.
- 我对服务很不满意。I'm very unhappy with the service.
- 他们向我道歉了。They apologised to me.
- 这个问题怎么解决？How will this be resolved?
- 你们应该赔我。You should compensate me.
- 还在保修期内。It's still under warranty.
- 网购有七天无理由退货。Online orders have a 7-day no-reason return policy.
- 你们发错了颜色。You sent the wrong colour.
Practise speaking
Ready to use these words? The Returns & complaints speaking island has 8 everyday questions about returns & complaints to prepare your own answers to.