Customer service in Chinese 客服
kèfú
How do you help the people you serve? 15 essential customer service words in Mandarin Chinese, with pinyin and English. Open it in the app to hear each word, tick off the ones you know and turn them into flashcards.
| Chinese | Pinyin | English |
|---|---|---|
| 客服 | kè fú | customer service |
| 顾客 | gù kè | customer |
| 服务 | fú wù | service |
| 欢迎光临 | huān yíng guāng lín | welcome (to our shop) |
| 需要帮忙吗 | xū yào bāng máng ma | do you need any help? |
| 稍等一下 | shāo děng yī xià | please wait a moment |
| 抱歉 | bào qiàn | sorry |
| 投诉 | tóu sù | complaint |
| 解决 | jiě jué | to solve |
| 满意 | mǎn yì | satisfied |
| 退换 | tuì huàn | returns and exchanges |
| 热线 | rè xiàn | hotline |
| 排队 | pái duì | to queue |
| 会员 | huì yuán | member |
| 谢谢光临 | xiè xie guāng lín | thanks for coming |
Example sentences
- 我打电话给客服。I rang customer service.
- 顾客是上帝。The customer is always right.
- 这家店的服务很好。The service in this shop is great.
- 欢迎光临！请问几位？Welcome! How many of you?
- 您好，需要帮忙吗？Hello, do you need any help?
- 请稍等一下，我帮您查查。Please wait a moment while I check for you.
- 很抱歉让您久等了。Sorry to keep you waiting.
- 我们收到了一个投诉。We've received a complaint.
- 我们会尽快帮您解决。We'll sort it out for you as soon as possible.
- 您对我们的服务满意吗？Are you happy with our service?
- 七天内可以退换。Returns and exchanges within seven days.
- 请拨打我们的热线电话。Please call our hotline.
- 请排队。Please queue.
- 您是我们的会员吗？Are you one of our members?
- 谢谢光临，欢迎下次再来！Thanks for coming, see you again!
Practise speaking
Ready to use these words? The Customer service speaking island has 8 everyday questions about customer service to prepare your own answers to.